At Desert Coach, discretion is as much a part of our business as getting our customers from point A to point B on time, safely, and comfortably. We value our customer's privacy and recognize the trust our customers place with us. Desert Coach is committed to protecting your personal data and adheres to the highest ethical standards in processing that data.

This policy is intended to inform you of what information Desert Coach collects from its customers, what it does with that data, and what Desert Coach does to ensure that your personal data is kept confidential and safe. Desert Coach may change this policy from time to time without prior notice. Any changes will appear on this page. Please check the policy periodically for any changes.

What personal data does Desert Coach collect about me and why?
Desert Coach collects only the personal data it needs to ensure that we can accurately provide the rides our customers ask for. Desert Coach also collects personal data that will make the reservation process more efficient.

Desert Coach saves personal data, such as your name, addresses, phone numbers, email address, and credit card information in your personal profile. This data is used to make your use of our Online Services more efficient.

Credit card information is also used to provide you with Online Receipts. As your credit card number is unique to you or your family, it is a way for us to ensure that nobody but you sees your personal information without asking for even more personal information such as a social security number. How does Desert Coach use my personal data?
Desert Coach uses the personal data in our customer profiles, including histories of past rides, to make the reservation request process as efficient as possible. Rather than ask our customers to repeat this information every time they call, we have it at our fingertips ready for use.

The most important, and sometimes most sensitive, personal data that is stored in our systems are your addresses, ride dates and times, and credit card information. This data is required by Desert Coach to perform the rides and charge our customers.

Desert Coach will occasionally use past ride information (in aggregate with other customers) to analyze average trip lengths and other information to help us optimize our business methods. Desert Coach never uses a specific customer's information for such purposes.

Does Desert Coach share my personal data with anyone?
Desert Coach shares our customer's personal information with our Desert Coach Connection Affiliates and other vendors or service providers. However, in such cases, only the information required to complete the ride is shared. Credit card information is not shared. Desert Coach may provide personal data to regulatory authorities and law enforcement officials in accordance with applicable law.

Is my personal data safe in the Desert Coach Online Services?
Desert Coach uses the industry standard encryption technology, SSL, to ensure that the data passed between our customers' browsers and our web site is safe and secure. All data is stored in databases that can only be accessed by authorized personnel.

How do I change my personal data?
Our customers may change their profile information at any time via our Customer Online Services. Our Central Reservation system profiles can be changed by called a Customer Service Representative at 800 905-9101.